Privacy Policy
Last updated: April 2026
LAN eSIM (getlan.net) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
When you make a purchase or contact us, we may collect:
- Email address (for order delivery and communication)
- Order details and purchase history
- Device type (for compatibility support)
- IP address and browser information (automatically collected)
We do not collect or store payment card details.
2. How We Use Your Information
- Process and deliver your eSIM order
- Provide customer support
- Send order confirmations and eSIM delivery details
- Prevent fraud and abuse
We do not use your information for marketing unless you explicitly opt in.
3. Data Sharing
We do not sell or share your personal information, except with:
- Payment processors — to process your payment
- eSIM supplier — to provision your eSIM
- Hosting provider (Cloudflare) — for website delivery and security
- As required by law
4. Cookies
We use only strictly necessary cookies. We do not use tracking or advertising cookies.
5. Data Retention
We retain order information for accounting and support. You may request deletion at any time.
6. Your Rights (GDPR)
EEA residents have the right to: access, rectification, erasure, restriction, portability, and objection of their personal data. Contact us to exercise these rights. We respond within 30 days.
7. Data Security
We implement HTTPS encryption, secure infrastructure, and access controls to protect your data.
8. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect children's data.
9. Changes to This Policy
We may update this policy. The "Last updated" date indicates the latest revision.
10. Contact
Email: [email protected]
Live Chat: Available on our website